Contact
Ask for help. Keep the letter yours.
SLOWKEPT can investigate an account, Code, payment, access, or privacy issue without asking for the private letter.
Contact
Support for the account and service — not the letter itself.
Write with the minimum information needed to understand the issue. We typically reply within 1–2 business days. Requests involving payment providers, identity checks, or complex account review may take longer.
SLOWKEPT is operated by Slowkept LLC, a Wyoming limited liability company.
Support email
Write to SLOWKEPT.
Use the button below to open your email application. For a purchase issue, the signed-in purchase-support page can attach a safer order summary.
Email support@slowkept.comWe typically reply within 1–2 business days. Requests involving payment providers, identity checks, or complex account review may take longer.
What support can help with
Choose the topic closest to the issue.
Account and sign-in
Email verification, password recovery, session problems, or returning to Letter Space.
First Private Thread Demo
One-time eligibility, failed creation, existing Demo access, or a verified technical-failure replacement request.
Private Thread Code or timeline
Entering a Code, recovering owner access, a missing timeline, read-only status, or a recipient update problem.
Purchase, refund, or dispute
Payment confirmation, duplicate purchase, download access, refund status, security review, or payment dispute.
Privacy request
Access, correction, deletion, data handling, retention, service providers, or another privacy-right request.
Product feedback
Clear feedback about the Early Free Letter Guide, First Private Thread Demo, paid products, printables, navigation, or accessibility.
Helpful details
- Your account email address.
- An order reference or the product name, when relevant.
- Only the last two characters of a Private Thread Code, when available.
- The approximate date and a plain description of what happened.
- A screenshot that does not expose a complete Code, payment credential, private note, or letter text.
Do not send
- The full text, scan, or photograph of a personal letter.
- Your password, recovery link, or authentication code.
- A complete Private Thread Code or private recipient link.
- A complete payment-card number or card security code.
- Another person's private information unless it is strictly necessary and lawful to share.
A purchase or refund problem?
Use the signed-in purchase-support page when possible. It carries a safe order summary without exposing card details or private letter content.