Support
Help with the account or Thread — not the private letter.
Choose the closest help path. SLOWKEPT can investigate sign-in, Codes, access, payments, and timelines without asking for the full letter.
Help
Choose the shortest path to the answer.
Most questions can be solved from one of the six paths below. Keep the full letter outside support messages.
Start with the Early Free Letter Guide
Prepare the physical letter before creating any Code or Thread.
Use your one-time Demo
Review the account-once rule, shared-update limits, and how the Demo differs from paid Ongoing access.
Enter a Private Thread Code
Open an existing private timeline. Entering the page does not notify the sender.
Guides and paid access
Review current availability, one-time purchase options, and what each product includes before checkout.
Purchase, refund, or access issue
Use the signed-in purchase-support path so the order and entitlement can be reviewed safely.
Privacy or account question
Review data handling or contact support without sending the full letter, complete Code, or complete card details.
Common support questions
Account, payment, and access questions in plain language.
I cannot find my Demo or Code.
Sign in to Letter Space and open the existing Demo or Thread. If it still cannot be found, contact support with your account email and only the last two Code characters, if available.
The site says my Demo was already used.
Each verified account can successfully create one Demo. Deleting, archiving, abandoning, upgrading, or refunding does not restore it. A verified technical failure can be reviewed for one audited replacement.
My payment is still processing.
Do not pay again. Access appears only after trusted provider confirmation. Use purchase support if the status does not resolve.
My paid Thread became read-only.
This can happen during a payment-security review, refund, or dispute. Existing shared history and existing private notes remain viewable. The paying account can see the payment status and contact purchase support.
Can support read the letter to understand the problem?
No. Support does not need the full text, scan, or photograph. Describe the account, order, Code, download, or timeline problem instead.
How quickly will support reply?
We typically reply within 1–2 business days. Requests involving payment providers, identity checks, or complex account review may take longer.
Still need help?
Send the minimum account, order, or Code detail needed. Do not include the full letter, complete Code, password, complete card number, or card security code.